ORDER
You can easily track the status of your order by logging into your Boot Basket account and navigating to the “My Orders” section. There, you’ll find real-time updates on the processing and shipping status of your order.
 We understand that circumstances may change, and you may need to modify or cancel your order. If your order hasn’t been processed yet, you may be able to make changes or cancel it by contacting our customer support team immediately. Once an order has been processed, unfortunately, we may not be able to modify or cancel it, but you can still return it following our return policy.
 We apologize for any inconvenience caused by receiving the wrong item or size. Please contact our customer support team as soon as possible, and we’ll work to resolve the issue promptly. We may arrange for a replacement or offer a refund, depending on the circumstances.
 If your order is missing items, please double-check the packaging to ensure that they weren’t overlooked. Sometimes, items may be shipped separately or may have been out of stock. If you’re certain that items are missing, please contact our customer support team, and we’ll investigate the issue and take appropriate action to rectify it.
 If your order hasn’t arrived within the expected delivery timeframe, please first check the tracking information provided in your shipping confirmation email. Delays may occur due to unforeseen circumstances, such as weather conditions or logistical issues. If you’re still unable to locate your order, please contact our customer support team, and we’ll assist you in tracking it down.
 Unfortunately, we currently only support shipping to a single address per order. If you need to ship items to multiple addresses, please place separate orders for each shipping address.
 We value your feedback and are always looking for ways to improve our service. You can provide feedback about your order experience by completing a satisfaction survey that will be emailed to you after your order has been delivered. Additionally, you can leave reviews and ratings for the products you purchased on our website to help other customers make informed decisions. If you have specific feedback or suggestions, please feel free to reach out to our customer support team.
SHIPPING & RETURN
Yes, we offer free standard shipping on every orders with single product.
 Once your order has been processed and shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your shipment online through our website or the courier’s website.
Hey there! We want you to feel super comfy shopping with Outerwear, so here’s our easy-peasy return policy:
If for any reason you’re not happy with your purchase, you’ve got 7 days to send it back to us. Just make sure the item is in its original condition and packaging. You’ll need to cover the delivery charges.
If there’s a problem on our end, we’ll take care of the return delivery charges.
Once we receive your return, we’ll process your refund within 7 days. Your money will go right back to your bank account, EasyPaisa, or JazzCash – whichever you prefer.
So go ahead and shop with confidence at Outerwear! We’re here to make sure you’re happy with every purchase.